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Terms & Conditions / Cookies

Please review these terms and conditions carefully, as by using our website you agree to adhere to them.

The Child Protection Company (a trading name of Smart Horizons Ltd) is committed to protecting your privacy online. We will treat any personal information by which you can be identified (i.e. name, address, email etc.) in accordance with the provisions of the Data Protection Act 1998 and will not share your information with any third party.

Information submitted and statistics from usage will be used to enable us to provide, manage and improve the Child Protection Company services and to email you occasionally about any Child Protection Company resources we think may be of interest to you. Child Protection Company tracks usage through the use of cookies and by logging IP addresses. By using and browsing the Child Protection Company website, you consent to cookies being used in accordance with our cookie policy and you agree that we can include your details on our database. If you do not consent, you must refrain from using the website. If at any time you wish to be removed from our database please contact us.

This copyright statement and privacy statement relates only to the Child Protection Company web site. Links to other web sites are not covered by this privacy statement.

Refund Policy
We are confident that you will find all Child Protection Company training, resources and services of the highest possible quality. If, for any reason, you are unhappy with your purchase you have a right to cancel your order for any item purchased on this website for a full refund. To cancel, you can email us or write to us within seven working days of purchase, quoting your order number. This policy does not affect your statutory rights.

Training Course Credits
Individual online course credits have no expiry date but if for any reason we need to change this policy we will give you 30 days notice.

Unlimited Training Package Fair Use Policy
Training credits within an Unlimited Package must not be used by anyone who is not employed (paid or voluntary) by the organisation who purchased the Unlimited Package. Each individual user, within the organisation, is only permitted to take a training course once during the period for which the Unlimited Package is valid.

Unlimited Training Packages are valid for 12 or 24 months, depending on the terms agreed on purchase.

Purchasing Child Protection Company Resources and Services
All on-line card payments and/or purchase orders raised will be invoiced by email to your registered address. All payments are strictly payable 30 days net.

We undertake to protect and respect individual disclosures by any staff or organisation on any subject, unless we have significant concern about the safety or security of a child or young person. In this event we will raise our concern directly with you (although there may be exceptional circumstances in which this may not be appropriate) and negotiate a mutually agreed plan of action.

Linking to Our Website
You may link to our home page from another website, provided that you do so in such a way that is fair and legal. You must not damage our reputation, take advantage of it or establish a link(s) in manner that suggests endorsement, approval or association where no pre-agreed authorisation exists. Any website linked to the Child Protection Company site must remove these links if requested to do so by the Child Protection Company or its authorised agents.

Viruses and misuse
The responsibility for configuring computer programmes, information technology and platforms correctly in order to access our website is the sole responsibility of the user. The use of appropriate virus protection software is also the responsibility of the individual user and/or institution.

You must not misuse our website by knowingly introducing viruses or other material which is considered harmful or of malicious intent this includes the knowing introduction of denial of service attacks and similar. Neither should you seek access to our servers and/or and restricted areas or information held on the same. If you act in breach of this provision, you would be committing a criminal offence pursuant to the Computer Misuse Act 1990. Any breach will be reported to the relevant law enforcement authorities as a matter of Child Protection Company policy and we maintain a zero tolerance approach to these activities. We will co-operate with the appropriate authorities and disclose your identity to them. In the event of such a breach of the law and of this provision, your right to use our website will cease immediately.

Complaints Procedure
If you are not happy with any aspect of our service, please make your dissatisfaction known. You can do this by speaking or emailing directly to our office staff.

You will receive email or written acknowledgement of receipt within 5 working days along with details as to how the complaint will be dealt with. Within a further 30 days you will receive resolution or details of progress so far. If you are still unhappy you will be given details of who to approach for a review of the matter.

Equal Opportunities
The Child Protection Company is committed to a policy of Equal Opportunities and of valuing, acknowledging and respecting difference and diversity.

We also aim to provide access to our services irrespective of:

  • Race
  • Gender
  • Disability
  • Sexual Orientation
  • Age
  • Work Patterns

We aim to ensure that Equal Opportunities are an integral feature in all our services.

  • Ensure that all people are treated as individuals
  • Respect the opinion and experience of others
  • Ensure that assumptions are not made about people
  • Appropriately challenge discriminatory or oppressive behaviour or language

The Child Protection Company makes every effort to ensure the information published on this website is accurate at all times. It disclaims any liability for error or omission, however caused. Users are strongly advised to check with their local children's social care services and/or local Safeguarding Children Board for the most up to date and accurate information. The Child Protection Company does not maintain any of the sites provided as links. It therefore does not assume responsibility for the contents of any other site, nor does any link constitute endorsement of that site, its sponsor or its contents.

Jurisdiction and Applicable Law
The Child Protection Company terms and conditions are governed by English consumer law and we mutually agree to the non-exclusive jurisdiction of the courts of England and Wales. Customers in Scotland or Northern Ireland may also refer to local legislation should this be deemed an appropriate procedural action. In the case of business users these terms of use, and therefore any non-contractual disputes or claims, are governed by English law and we mutually agree to exclusive jurisdiction of the same.

All content on this web site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software are owned by the Child Protection Company unless otherwise stated. Permission is granted for material to be downloaded to file or printer for private or non commercial uses only. Any other use requires the written permission of the Child Protection Company.

V1.7, 28 July, 2017

Cookie Policy
The Child Protection Company website places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website for our customers. For more information about cookies, including how we use them and how to disable them, see below.

By using and browsing the Child Protection Company website, you consent to cookies being used in accordance with our policy. If you do not consent, you must refrain from using the website.

What are cookies?
This website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart phones or tablets) as you browse this website. They are used to remember when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to enable to you shop with us online.

What information is held in the cookie?
Child Protection Company does not place any personal data in the cookie. The use of the cookie is solely as an unique identifier for the particular device you are using.

What are cookies used for?
Child Protection Company makes limited use of cookies, however they are essential for the correct running of the site. Cookies are essential for online purchasing and the running of the online products. Child Protection Company also uses the data for tracking usage on the website, which in turn enables us to build a better website for you. Cookies are also essential for technical diagnosis if anything does go wrong.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and guides can be found here.

What happens if I disable cookies?
The Child Protection Company website will not operate properly if cookies are switched off.


V1.8, 11 September, 2017