How do training credits work?
Each training credit you purchase allows one person to take a single training course. Training credits only get used up when the user actually starts the course.
To view how many credits you have available, click on Manage your training. The total number of free credits for a particular course will be displayed next to
the course drop-down box. The system will also show you how many users have yet to take the course and the total number of spare credits left once everybody has taken the course. You will notice
that if you disable access to a course for a user, the number of spare credits will therefore increase by one.
Each course has a separate bank of credits, however you may use the Move Credits button on the training page to switch credits between courses as necessary.
How do I setup a new user for a training course?
Once the training credits have been purchased, click on the Manage your organisation option, followed by the Add Users button.
The system will then display the Add Users page, which will allow you to create an account for new each person. Enter the first and last name for each person and ideally an email address too.
Then click on Add Users. You will then be emailed a copy of the logon details for each new account.
Your new users simply logon with the account you have just created and click on the course name under My training to start the course.
If you have lots of users to add, you can also use the Bulk Add Users button, which is also found on the Manage your organisation screen.
This will take you to a screen where you can paste a list of users (one per line) into a box. This is handy, if for example you have an Excel spreadsheet of users. You can optionally specify a default password for each user.
Once the users are added, you may then want to use the Email Users button, which will allow you to send account details to the newly added users.
How do I give a user access to Introduction courses?
By default, everyone you add will be able to access the Introduction courses, assuming there are sufficient training credits available.
They just need to follow the 'How does a user start the course?' instructions below.
How do I give a user access to Further courses?
For people to access the Further courses you will have to enable their access explicitly. This is because we assume everyone will need the Introduction course but only a few will require
the Further course. To do this, go to the 'Manage your training' screen, choose the Further course from the drop down list and then click on the Enable Access
box next to anyone who requires access, finishing with the Save button. If you prefer for all users to have access to the Further course automatically, select the
'Manage your training' option, choose the Further course from the course drop down list and set automatic allocation to 'Yes'.
How does a user start the course?
To start the course the user needs to simply logon with the account you have created for them and click on the course title e.g. 'Further Child Protection',
which will appear in the 'My Account' box (with 'click to start' in red next to it).
How do I delete an unwanted user account?
Click on the Manage your organisation option, followed by the red cross next to the user's name.
How do I change a user's password?
Click on the Manage your organisation option. You may type over the top of a user's password and then click on Save to change it.
How do I change a user's name/email address?
Click on the Manage your organisation option. You can then type over the top of the user's details (first name, last name, email address)
and then click on Save.
How do I view a user's certificate?
Click on the Manage your training option. User's certificates can then be viewed by clicking on the pdf icon next to their name.